Terms of Service

Live From Network provides multi-tenant messaging infrastructure and related software tools to help customers manage SMS, WhatsApp, and other communications workflows. Features may change over time. Live GOP is one example product built on our platform; availability of any specific feature is not guaranteed unless separately agreed in writing.

We may suspend, modify, or discontinue parts of the Services with reasonable notice when practicable.

You must provide accurate account information and keep credentials confidential. You are responsible for activity under your accounts and workspaces. Notify us promptly of unauthorized access.

Workspace administrators control roles and access for their organization. We may require identity verification or additional security steps.

You retain ownership of content you submit to the Services (“Customer Content”), including message body, recipient data, and lists. You grant us a limited license to host, process, transmit, and display Customer Content solely to provide and improve the Services and as otherwise permitted in these Terms and our Privacy Policy.

You are solely responsible for Customer Content and for your messaging programs. You represent and warrant that you have all rights and consents needed to collect, store, and message recipients, and that your use complies with all applicable laws and channel rules, including without limitation:

• U.S. Telephone Consumer Protection Act (TCPA) and related FCC rules, state telemarketing and privacy laws, and Do Not Call requirements where applicable.
• CAN-SPAM (where email is used) and equivalent marketing rules.
• Carrier guidelines and messaging industry codes (for example CTIA-related requirements).
• WhatsApp Business / Meta platform policies and any applicable template, opt-in, and quality rules.
• Data protection and privacy laws applicable to your contacts and end users.

You must honor opt-out requests (including STOP and equivalent channel opt-outs) promptly and not message people who have opted out or otherwise withheld required consent.

You may not use the Services to:

• Send spam, unsolicited messages, or messages without required consent.
• Engage in fraud, phishing, harassment, hate, illegal content, or deception.
• Violate intellectual property, privacy, or publicity rights.
• Interfere with or overload the Services, or attempt unauthorized access to systems or data.
• Reverse engineer or resell the Services except as expressly allowed.
• Misrepresent your identity, affiliation, or the source of messages.
• Use the Services for high-risk activities where failure could result in death, personal injury, or severe environmental damage.

We may investigate suspected violations and suspend or terminate access, remove content, or report activity to carriers, platforms, or authorities.

The Services may depend on third-party providers (hosting, databases, authentication, carriers, WhatsApp/Meta, analytics, and similar). Their availability and terms can affect the Services. We are not responsible for third-party outages, policy changes, or suspensions outside our reasonable control.

If you purchase paid plans or messaging capacity, you agree to pay applicable fees and taxes as described at purchase or in an order form. Messaging volume, carrier fees, and channel costs may be passed through or billed separately. Late or failed payments may result in suspension. Fees are generally non-refundable except as required by law or stated in writing.

The Services, including software, branding, documentation, and design, are owned by Live From LLC or our licensors. These Terms do not transfer ownership to you. Feedback you provide may be used by us without restriction or compensation.

Each party may receive non-public information from the other. The receiving party will use reasonable care to protect that information and use it only for performing under these Terms, except for information that is public, independently developed, or required to be disclosed by law.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT MESSAGES WILL BE DELIVERED WITHOUT DELAY OR FAILURE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LIVE FROM LLC AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICES OR THESE TERMS, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY (OR ONE HUNDRED U.S. DOLLARS IF YOU HAVE NOT PAID ANY FEES).

You will defend, indemnify, and hold harmless Live From LLC and its affiliates, officers, employees, and agents from and against claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) Customer Content; (b) your messaging programs or lack of required consents; (c) your violation of these Terms or applicable law; or (d) your use of the Services in a manner that causes us to violate carrier, WhatsApp/Meta, or provider rules.

You may stop using the Services at any time. We may suspend or terminate access for violation of these Terms, non-payment, legal risk, security risk, or extended inactivity. Upon termination, your right to use the Services ends. Provisions that by nature should survive (including ownership, disclaimers, limits of liability, and indemnity) will survive.

These Terms are governed by the laws of the Commonwealth of Virginia, United States, without regard to conflict-of-law rules. Exclusive venue for disputes that are not subject to a separate written arbitration or venue agreement will be the state or federal courts located in Virginia, and you consent to personal jurisdiction there.

We may update these Terms by posting a revised version with a new effective date. Material changes may be communicated by email or in-product notice when practicable. Continued use after the effective date constitutes acceptance, except where additional consent is required.

These Terms, together with our Privacy Policy and any order forms or separate written agreements, are the entire agreement between you and us regarding the Services. If a provision is unenforceable, the remainder remains in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a corporate transaction. Notices may be sent to the email associated with your account or to our legal contact below.

Live From LLC

Legal: legal@livefrom.network

Support (EN): team@livefrom.network

Support (ES): equipo@livefrom.network

Website: https://livefrom.network